SHIPPING pOLICY

At Skenvo, we aim to deliver your favourite products safely and on time. Please read our shipping policy to understand how we process, package, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–2 business days after successful payment.

Orders are not processed on Sundays or public holidays.

In case of high order volume, processing may take slightly longer. If there is any significant delay, we will notify you via email or phone.

2. Shipping Time & Delivery

We deliver across India through trusted courier partners.

Standard Delivery: 4–7 business days

Metro Cities: 3–5 business days

Remote Locations: 7–10 business days

Delivery timelines may vary based on your location, courier partner, and external factors such as weather conditions or logistical issues.

3. Shipping Charges

Free Shipping on prepaid orders above a certain amount (if applicable).

Standard shipping charges may apply for COD or low-value orders.

Final shipping charges will be shown on the checkout page before payment.

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via email/SMS.
You can track your order anytime using the tracking link provided.

5. Wrong Address or Delivery Failure

Please make sure your shipping address and contact number are correct.
Orders with incorrect details or unresponsive customers may face:

Delivery delays

Return to origin (RTO)

Additional re-shipping charges

6. Damaged or Missing Products

If you receive a damaged, wrong, or incomplete product:

Contact us within 24–48 hours of delivery

Share your order ID, photos/video of the package and items

We will assist you with a replacement or solution as per our return policy.

7. International Shipping

Currently, we do not offer international shipping.
We only ship within India.

8. Contact Us

For any questions about shipping, feel free to reach out:

📧 Email: info@skenvo.com

📞 Phone: +91-9192930000
🌐 Website: www.skenvo.com