Refund & Return Policy

Thank you for shopping with Skenvo. We want you to have a smooth and worry-free shopping experience. Please read our Refund & Return Policy carefully to understand how returns, exchanges, and refunds work.

1. Eligibility for Return

You can request a return or exchange if:

• 
  

  You received a damaged product

• You received a wrong item

• The product you received is defective

• You received an incomplete order

Note:
We currently do not accept returns for size issues, color preference, or change of mind unless the product is damaged or incorrect.

2. Return Request Timeline

You must raise a return request within:

⏱ 24–48 hours of receiving the order

After this period, return requests may not be accepted.

3. Return Process

To raise a return request:

1. Email us at support@skenvo.com

2. Mention your Order ID, registered mobile number, and reason for return

3. Attach clear photos or videos of:

   • Product

   • Packaging

   • Any damage (if applicable)

Our support team will review your request within 24 hours.

4. Pickup & Reverse Shipping

• If approved, we will arrange a reverse pickup from your location.

• Reverse pickup availability depends on your pincode.

• If the courier partner is not available, you may be asked to self-ship the product.

Note: Product must be unused, in original condition, with tags and packaging intact.

5. Refund Policy

Refunds are issued only after:

• The returned product is received

• The quality check (QC) is completed successfully

Refund Method:

• Prepaid Orders: Amount will be refunded to your original payment method (3–7 business days).

• COD Orders: Refund will be issued via bank transfer / UPI.

Refund will not be processed if:

• Product is used

• Tags/packaging are missing

• Damage is caused due to misuse

• Wrong item is returned

6. Exchange Policy

We offer product exchange only if:

• Same product and same design is available in stock

• Reason for exchange is valid (damaged/wrong item)

If stock is unavailable during exchange, we will process a refund.

7. Non-Returnable Items

Some products cannot be returned due to hygiene or safety reasons, such as:

• Innerwear

• Customized / personalized items

• Items bought during clearance or special sale

• Free gifts and promotional products

8. Order Cancellation

You can cancel your order before it is shipped.

• Once shipped, cancellation will not be possible.

• In such cases, you must wait for delivery and then place a return request.

9. Contact Us

For any return or refund related queries:

📧 Email: support@skenvo.com
📞 Phone: +91 88263 88946
🌐 Website: www.skenvo.com